Banking Omni-Channel Retail & Business Banking Platform Modernization
Job Summary
Industry:
Banking
Service Provided:
Application Development
Service Type:
Modernization
Core Services:
Backbase Implementation
Social share:
Project overview
A leading commercial bank embarked on a digital transformation initiative to modernize its Retail and Business Banking platforms using Backbase. The objective was to replace fragmented legacy channels with a unified omnichannel banking experience, enabling customers to manage accounts, payments, and business operations through a modern digital platform while improving operational efficiency and accelerating product delivery.
Business Challenges
- Legacy internet banking platforms with inconsistent customer experiences.
- Separate systems for Retail and Business Banking.
- Complex integration with core banking and enterprise systems.
- Limited self-service capabilities and manual operational processes.
- Long release cycles due to tightly coupled legacy architecture.
Our Solution
Finbase participated in the implementation of the Backbase Digital Banking Platform, delivering modern customer journeys and enterprise integrations.
Backbase Modules
- Backbase Retail Banking
- Backbase Business Banking
- Customer Dashboard
- Accounts & Transactions
- Payments & Transfers
- Beneficiary Management
- User & Entitlement Management
- Approval Workflows
- Notifications
Key Responsibilities
- Backbase journey implementation and customization
- Frontend widget development
- Backend service development
- API integration with Core Banking
- Integration with CRM and Payment systems
- Performance optimization
- SIT/UAT support
- Production deployment and Hypercare
Technical Highlights
Platform
- Backbase Digital Banking Platform
- Java / Spring Boot
- React
- REST APIs
- OAuth2 / OpenID Connect
Integrations
- Core Banking (Temenos T24 / Silverlake)
- Salesforce CRM
- Payment Gateway
- Notification Services
- Identity & Access Management
Business Capabilities Delivered
Retail Banking
- Account Overview
- Transaction History
- Internal & External Transfers
- Bill Payments
- Beneficiary Management
- Profile Management
- Secure Messaging
Business Banking
- Corporate User Administration
- Role & Entitlement Management
- Maker-Checker Approval Workflows
- Bulk Payments
- Bulk Payroll
- Multi-level Authorization
- Company Profile Management
Results and Business Impact
- Unified Retail and Business Banking experience
- Improved customer engagement through modern digital channels
- Faster delivery of new banking capabilities
- Reduced operational complexity through reusable Backbase components
- Enhanced scalability using API-first architecture
- Improved security with centralized authentication and authorization
